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Frequently Asked Questions (FAQ)

FAQ Topics

General Questions

Answers to general questions such as "Which products do you have in stock?"

Communication

Answers to general questions such as "Which products do you have in stock?"

Processing

Answers to processing questions such as "How does DYNO process quotations?"

Sourcing & QC

Answers to questions like "Does DYNO handle QC?"

Payments

Answers to payment questions like "Which payment methods are accepted?"

Packaging

Answers to packaging questions such as "Does DYNO offer customized packaging?"

Shipping

Answers to shipping questions like "What's the shipping time to xyz?"

GENERAL QUESTIONS

Absolutely! Dropshippers are our core customers. Head over to our website to learn more about our services.

Our company is located in Ningbo, an important port city in eastern China near Shanghai, boasting one of the world’s busiest international ports.

We maintain the confidentiality of our product selection to protect DYNO clients’ competitive advantage, which is why we do not publish bestseller lists or catalogs. Clients can submit product links or images for our professional sourcing team.

We do not release our inventory catalogs. Should the product you submit for quotation be in stock, you will benefit from expedited same-day fulfillment.

If a product is listed on AliExpress, we can almost certainly source it from a manufacturer. As long as it remains in production and is not restricted by exclusive agreements or trademarks, our sourcing team will find and fulfill it for you.

At DYNO, we are deeply committed to delivering an exceptional client experience. That’s why we only onboard new clients when our fulfillment team is fully resourced to support them effectively. Responsive customer service is essential in this fast-paced industry, and we take great pride in providing reliable, timely support. With a personalized fulfillment experience, you can streamline operations and boost the efficiency of your e-commerce business.
 
Fast shipping is another key advantage of partnering with DYNO. We also offer discreet tracking, ensuring your parcels show no origin information from China.
 
Over the years, we have achieved remarkable growth without relying on traditional advertising. Our expansion is driven entirely by word of mouth and our strong, trusted reputation.
 
Quality control (QC) is a common challenge in e-commerce, which is why we only collaborate with reliable, reputable manufacturers. If a supplier fails to meet our strict standards, we immediately source alternative options. In addition to our internal QC process, we can arrange product samples or share real-time photos and videos of products to ensure you receive exactly what you expect.
 
Scalability is one of the top reasons e-commerce owners choose DYNO. As one of the largest fulfillment companies in China, we eliminate the “growing pains” that come with outgrowing your logistics partner. We have the infrastructure and capacity to support your brand’s global growth at any scale.
Please note our current fulfillment service MOQs:
 
  • Dropshipping: Minimum 30 total daily orders across all products. Your store must be active and processing at least 30 orders per day.
  • Branded Dropshipping: Minimum 100 daily orders.
  • Private Label: Minimum 10 daily orders.
 
These order requirements apply only to our fulfillment services and are separate from manufacturing MOQs. Pre-purchasing stock or upfront commitments do not waive our fulfillment MOQ policy.
 
At this time, we do not accept test projects or newly launched stores. Clients must already meet the required daily order volume before we can support new store launches.
 
Once you meet the MOQ, a dedicated fulfillment team will be assigned to your account. If you do not yet qualify, we can recommend alternative providers to help you launch and scale your store.
DYNO has years of experience in sourcing and preparing DTC and FBA‑compliant shipments. Our integrated software consolidates all orders and inventory, and automatically generates FBA‑STAs.
 
We do not charge for storage. However, any dead stock abandoned for more than one month may be seized or disposed of.
 
To offer you the most competitive shipping rates, our minimum order quantity (MOQ) for FBA and bulk shipments is 1 cubic meter or 200 kg per shipment.
 
 

Feel free to contact us for any further information you may require.

We accept orders submitted via our website for DYNO dropshipping inquiries.

 

If you encounter any issues, we will provide step-by-step guidance on using the website.

You may contact our customer support team via email, WhatsApp, or live chat. We provide 24/7 assistance for any questions or concerns you may have.

COMMUNICATION

Once you’re onboarded, our fulfillment team will guide you through integrating our service into your store—it’s quick and simple!

Our primary communication platform is WhatsApp. We also support Telegram, Slack, and Discord, which are widely used by our clients.

 

If you prefer other channels, please let us know and we will do our best to accommodate your needs.

Connect directly with a DYNO representative using the WhatsApp, Telegram, or Slack icons on our website.
 
You may also email us to arrange communication via other platforms.
 

Fulfillment teams are carefully assigned based on availability and workload.

 

The number of clients each team supports is determined by order volume and individual client needs.

 

As client experience and a healthy work environment are our top priorities, we never overstretch our teams.

PROCESSING

Once you’ve completed onboarding and been assigned a dedicated fulfillment team, they will guide you through the simple process of integrating our service with your store.

Lead or processing time is normally 1–3 business days, depending on the manufacturer’s response speed. Our fulfillment team will notify you of any production delays prior to purchase.

 

Once a product is confirmed as a bestseller, we will provide free stocked inventory, enabling expedited pick and pack services.

We will process quotations based on the product information you provide and assess whether we can supply the item.

 

Once confirmed, our agents will send an all-inclusive quote to your dedicated fulfillment group via WhatsApp, Telegram, Discord, or Slack.

 

The quote covers packing and shipping to your destination country, and you will only pay the quoted amount with no hidden fees.

Once our agents are integrated with your store, order fulfillment will be processed automatically. You will receive instant alerts for any issues requiring your attention.

Everything is included in your quote from DYNO: product cost, shipping, and all applicable fees. The price you see is the exact amount you pay—no hidden charges.

Yes. Discounts are available for bundle orders, as no extra barcode fees apply for additional parcels. However, weight charges still apply.

 

Please contact your operations team for further details.

Yes. We provide size charts and customized charts tailored to your target market. Clothing tags and labels can also be adjusted accordingly.

The DYNO team can assist you in completing SKU information. However, certain Shopify stores require mandatory SKU fields that cannot be left blank.

 

If SKUs are mandatory, we recommend that you fill them in advance using the format: Product Title + Color + Size.

We offer bulk purchasing arrangements for clients with consistent and ongoing orders. Bulk orders require full upfront payment, and clients will receive regular updates on inventory status.

Of course! We are happy to continue working with any existing suppliers you currently use and wish to keep.

SOURCING & QC

We do not provide product lists or stock catalogs, as this information is kept confidential to protect our clients’ competitive advantage.
 
Simply provide us with a product link or photos, and our sourcing team will help you locate a reliable manufacturer in China!

Once we receive your product details, our sourcing team will first cross-reference them against our internal product database and trusted suppliers.

 

If no match is found, we will then conduct additional searches through online and offline channels.

Absolutely! Quality control is our top priority, which is why we have a dedicated QC team of over 100 professionals.

 

Every item is inspected before being added to inventory, and a final quality check is conducted right before packing and shipment.

PAYMENTS

Payment can be made by PayPal,Payoneer,Wise, Currenxie, Bank transfer,etc. All currencies supported. We do not directly process credit cards at this time. Clients who would like to pay with credit card could be paid via Payoneer or PayPal.

Payment confirmation is necessary for packages to be released for shipping.

Longer payment terms can be agreed upon on a case to case basis. Clients with consistent orders and longer term cooperation can benefit from increased cash flow with longer payment terms. Your fulfillment team will inform you once extended terms can be applied for.

PACKAGING

Yes. We can provide any custom packaging you require, including logos, custom inserts, cards, and more.
 
We will help you create a unique unboxing experience to impress your customers.
 
Your fulfillment team will inform you of the photo and file specifications needed for printing.
 
Custom packaging is subject to a daily fulfillment MOQ of 100 orders.
 
Generic poly mailer bags are free, while custom packaging incurs a $0.5 handling fee per order.

Our downloads page features a PDF with a wide range of packaging options. Clients are welcome to submit their preferred packaging designs, and our team will source and produce them accordingly.

No. Products are shipped in their original OEM packaging, and clothing is sent in plain mailer bags.

 

All items are then packed in either blank cardboard boxes or standard plain mailers, with no Chinese text anywhere on the packaging.

SHIPPING

YunExpress is our primary shipping carrier. Delivery times vary by destination country.
 
As of January 1, 2026, the global average delivery time is 9 calendar days.
 
Please contact us for the most current, country-specific shipping timelines.

We offer a premium shipping channel for select routes. It is faster but more expensive than standard shipping. Pricing depends on the destination country, as well as parcel size and weight.

YunExpress routes achieve a delivery success rate of over 98% within the stated time frames.
 
Average delivery times are updated monthly using real global shipping data.
 
 
YunExpress does not ship liquids exceeding 500ml.
 
Infringing products, dangerous goods, and prohibited items (including pure batteries, restricted liquids, restricted powders, guns, and ammunition) are not allowed on YunExpress Global Direct Snail Mail (Fast).
 
Products with built-in batteries or supporting batteries are permitted.

Shipping costs are calculated per shipment, based on parcel size, weight, and destination country.

 

The all-inclusive quote provided by our sourcing team already includes all shipping and handling fees.

RETURNS & REFUNDS

Please visit www.dynofulfill.com to view our official policies and download free policy templates for your store.

Interested in our services? We’re here to help!

We want to know your needs exactly so that we can provide the perfect solution. Let us know what you need, and we’ll do our best to help. 

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